Frequently Asked Questions
Everything you need to know about your SUAY experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your exchange or refund.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email containing a tracking number and a link to our tracking page where you can monitor your package's journey.
What materials are used in SUAY garments?
We prioritize sustainability and quality, utilizing premium organic cotton, recycled polyester, and ethically sourced linen to ensure both comfort and durability.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.